Complaints & queries

Complaints under our Privacy Policy are those that relate to the collection of personal information or how it is collected, stored, used or disclosed. Complaints or queries concerning our Privacy Policy or practices can be made to the Chief Executive Officer at any time.

All complaints under this policy will be treated seriously, dealt with promptly in a confidential manner and will not affect any activity of the Foundation in which the complainant has an interest.

If a complainant is not satisfied with the manner in which their complaint has been dealt with, then following receipt of written notification the matter will then be referred within 30 days to an independent arbiter, acceptable to both parties, for resolution.

Complaints may also be brought to the attention of the Australian Information Commissioner. Under the terms of its Funding Agreement/s with the Department of Communications, Cybersafety and the Arts, the Community Broadcasting Foundation has agreed to be treated as a ‘contracted service provider’ within the meaning of Section 6 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012. As such we are bound to notify all individuals whose personal information the CBF holds that complains about our acts or practices in relation to protection of privacy may be investigated by the Australian Information Commissioner who has power to award compensation against us in appropriate circumstances.

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