Application Feedback Survey Results 2018

October 22, 2018

We’re committed to best practice to support better outcomes for community media. We embrace a culture of continuous improvement, always evaluating our purpose and processes, responding to stakeholder needs and feedback, and striving for the most effective and efficient ways of working. Here are the results of our 2018 feedback survey which will help shape our year ahead. Review our findings below and click to read our in-depth analysis of the feedback and how we plan to improve our processes.

Infographic 'We're listening - Application process with explanatory copy - Thanks for sharing feedback on our latest grant round. Here are some key findings!' Section 1: Here to help - Our Grants Administrators were the most valued resource in the application process (with icon of a woman smiling). Section 2: Easy - 75% described our process as easy or average (icon - tick). Section 3: Time taken - 59% took less than 12-hours to apply (icon - clock). Section 4: Questions - 71% suggested we asked the right amount of info, higher than a SmartyGrants average of 60% (icon three question marks). Section 5: Learning - 79% of people were happy with our resources (icon video camera). Closing statement - Thank you! Your feedback helps us improve the way we support community media.

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